Contact Us by Text or Email

Text or email is the preferred and fastest way to communicate all non-emergency requests with us including: appointments, prescription refills, and to update your personal information (home address, email address, preferred pharmacy, health insurance, etc.)

Office Hours

Office hours are from 9:00 am to 6:00 pm Monday through Thursday, by appointment only.

The office is closed Friday through Sunday.

Patient appointment scheduling times vary by provider.

After Hours & Emergencies

After-hours messages are checked first thing every morning. All calls are returned within 24 hours, excluding weekends and holidays.

For an urgent medical question that cannot wait until the next business day, please contact our answering service at 602.266.8975 to reach the on-call provider. The on-call provider is available from 5:00p.m. to 8:00a.m. Monday through Thursday, and all day Friday, weekends and holidays. The on-call provider will contact you as soon as they are able.

Emergencies that cannot wait for the on-call provider to call you, should call 911 or go to your nearest emergency room. Emergencies do NOT include routine medication refills, routine questions, or appointment requests/changes.

Medication Refills & Prescription Insurance Prior-Authorizations

Please call your pharmacy for all refill requests first and ask about on hold prescriptions. Your pharmacy may store some existing refills or controlled prescriptions in your pharmacy profile which maynot be visible in your online pharmacy portal. Please allow 48-72 hours for processing refill requests.

If a medication is rejected by your insurance because it requires a prior-authorization, your pharmacy will notify us. Once your provider submits a prior-authorization request to your insurance, there is an average processing time of 72 business hours for them to give an approval or denial decision. Prior-authorization processing time may take up to 7 business days depending on your insurance plan.

Fees, Payments & Insurance

Patients are responsible for payment for services. Our office has strict financial policies, which are outlined in our New Patient financial paperwork. Payments for services are due at the time services are rendered. We require that patients fill out a Credit Card Authorization Form unless you have Medicare. This card will be charged automatically for routine payments due or balances. Balances may also be paid online using our Online Payment Portal.

Accepted Health Insurance Plans:

  • Aetna
    • Third parties who use Aetna: Meritain, Assurant Health
  • Blue Cross Blue Shield (see out-of-network plans below*)
    • Third parties who use Blue Cross Blue Shield: Meritain Health, Ameriben, Gilsbar, MMSI, City of Mesa
  • Cigna
  • Medicare
  • Most Medicare Advantage plans (see out-of-network plans below*)

Out-of-Network Health Insurance Plans:

  • Medicaid
  • MercyCare
  • United Healthcare
  • Blue Cross Blue Shield (MaricopaFocus, Neighborhood, or PimaFocus)*
  • Blue Cross Blue Shield Medicare Advantage BluePathway*
  • AARP Medicare Complete (through United Healthcare)*
  • HMC Healthworks
  • Ambetter Healthnet
  • Humana (Commercial plans)
  • TriCare
  • BrightHealth
  • OscarHealth

Please contact your insurance to verify we are in-network with your specific plan and what your benefits are for services. Our claims may process under your medical specialist benefit OR mental health benefit, depending on your policy. If your policy has a “carve-out” for mental health, please notify our office immediately to verify if we accept the plan. We do not bill claims to out-of-network plans. If you are out-of-network or have no insurance, you will be considered Self-Pay. Please ask about our Fee Schedule for additional information.

Appointment Cancellation & Missed Appointments

Appointment times are reserved only for you. If you are unable to keep your appointment, we require 24 hours notice to cancel or reschedule which may be given via text, email, or voicemail. Insurance doesnot cover missed appointments or late cancellations (< 24 hours notice), therefore patients are responsible for paying the FULL fee for any missed appointments or late cancellations. Payment for a missed appointment or late cancellation will be due prior to our office being able to reschedule you.

Text Appointment Requests and Non-Emergency Messages to 480.462.7807